FAQs

What can I do to make my home more energy efficient?
Visit this link.
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What is the charge to open an account?
A $25 account activation charge is applied to your initial gas bill.
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Why do I have to be home when the service technician comes to turn my gas on? My gas meter is outside.
Your safety is our chief concern. Before turning your gas on, our service technician thoroughly checks your gas lines and appliances to ensure that they are operating properly and that it is safe to turn on your gas supply.
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What are the advantages of a budget plan?
The budget plan spreads your gas charges evenly over 12 months. This can make it easier to manage your payments by reducing the amount due on your winter bills, when gas use normally increases.
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How many days ahead should I call to have service canceled?
Please schedule as far in advance as possible. In general, we request at least seven (7) days advance notice but will try to accommodate your timetable.
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Why is my gas bill so high?
Generally, gas bills are high when usage increases or rates increase. Please check the following before contacting us at 412-395-3050 or 800-654-6335.
  • Check to see if recent payments have been applied to your balance in the Payments section of your bill.
  • Review the bar chart on your bill to see if gas usage is in line with the amount of gas you have consumed in the past.
  • Review the average temperature on your bill to see if there has been a dramatic change compared to the previous year.
  • Has the way you use natural gas changed? Click here for a checklist of items that may cause a high bill.
  • Check the current meter reading
  • If it is an estimated reading, is it close to what your meter actually reads?
  • Consider the Commodity rate on your bill. This rate changes quarterly to reflect the price of natural gas in the marketplace. Dramatic increases or decreases in the Commodity rate could be impacting your current charges for natural gas.
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What options do I have to pay my bill?
Equitable Gas offers several convenient ways to pay your bill:
  • Pay by mail
  • Pay by phone
  • Pay in person at a local payment center
  • Make automatic payments each month using our Direct Payment option, SNAP
  • Make a one-time payment using a check or credit card using a third party, NCO on the web (subject to applicable fees)
Click here for more information on any of the above options.
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Is there any assistance available to me to help pay my bills?

Click here for information on...

  • Customer Assistance Program (CAP)
  • Low Income Home Energy Assistance Program (LIHEAP) 
  • Low Income Home Energy Assistance – CRISIS Program
  • Dollar Energy Fund (DEF)
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When is my meter read?
Your meter is read on approximately the same day every month. The next date for your actual automated meter reading can be found in the upper left section of your gas bill under the heading "Current Gas Usage".
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